PRIVACY POLICY
At Rework, we value the privacy of our customers and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when you use our website and services.
Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”
Information We Collect
We collect various types of personal information when you use our website and services, including:
- Contact Information: We may collect your name, email address, phone number, and mailing address so that we can contact you about your repair request and keep you updated on the status of your repair.
- Device Information: We may collect information about the device you bring in for repair, including the make and model, serial number, and any diagnostic information we gather during the repair process.
- Payment Information: We may collect your credit card or other payment information if you choose to pay for our services using a credit card or other electronic payment method.
Rework Repair Ltd will request only the information needed in order to provide the highest level of service to you. This web site utilises scripting to log IP addresses and browser information for the purposes of system administration and user functionality. Logs may be analysed to improve the value of the materials available on this website. While user sessions are tracked, users remain anonymous. IP addresses are not linked to any personally identifiable information.
How We Use Your Information
We use the personal information we collect from you for the following purposes:
- To provide you with repair services and support.
- To communicate with you about your repair request and provide updates on the status of your repair.
- To process payments for our services.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
The information you provide about yourself or someone else when placing an order or making a request may be used only to the extent necessary to complete that order or request. From time to time, Rework Repair Ltd may send information about our services to the email or mailing address provided by you.
To be removed from receiving any mailings, you may contact us by info@reworkrepair.co.uk.
Rework Repair Ltd will not release personal information about you without your consent unless such action is necessary to comply with the law or legal process or to protect the interests of Rework Repair Ltd or others.
How We Protect Your Information
We take reasonable measures to protect the personal information we collect from you against unauthorized access, disclosure, alteration, or destruction. We limit access to your personal information to those employees, contractors, and agents who have a legitimate need to know it and use appropriate security measures, such as encryption and access controls, to safeguard your information.
Sharing Your Information
We do not share your personal information with third parties, except as necessary to provide you with our repair and support services. We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing or shipping. We require these third-party service providers to protect the confidentiality and security of your personal information and to use it only for the purposes for which it was disclosed.
Please note that we may provide links to other websites for your convenience, but we do not have control over these third-party sites and their privacy policies may differ from ours.
Therefore, we cannot be held responsible or liable for the privacy practices or content of these external websites. We recommend that you carefully review the privacy policies of these third-party websites before providing any personal information or using their services.
Please note that this Privacy Policy applies solely to information collected by Rework Repair Ltd and does not cover the use of information collected by any third-party websites or services that we do not control.
